To ensure full satisfaction of its customers, A.Mici & Co. di Paola Sintoni, accepts returns within 30 (thirty) days from purchase. If the customer for any reason is not happy with the product purchased, may request an exchange of goods, a voucher for the value of the amount spent or a refund.
HOW TO REQUEST A RETURN
The intention or the need to request a return must be reported in any case to A.Mici & Co. di Paola Sintoni in writing. In order to speed up the processing of requests is preferable to use the email email@example.com writing in the subject "Return Request" and mentioning date and order number. You will receive within a very short time a response with acceptance or denial, as appropriate, along with clear instructions for making the return. No return will be accepted if not previously authorized by A.Mici & Co. di Paola Sintoni in writing (e-mail). Requirements to obtain Replacement or Refund.
All products returned (except in the case of replacement under warranty) must retain the characteristics that had at the time of purchase, so they must be in "like new" and ready for resale. They must bear all original seals, labels, tags, boxes or wrappings intact. In the absence of this important requirement, the product will be considered "used" and will therefore be returned to the sender with a charge for transport costs.
MODE OF REFUND
A.Mici & Co. di Paola Sintoni will refund the cost of the returned product in accordance with the Right of Withdrawal within 7 (seven) days from receipt of the return. The return will be refunded by credit card if the original payment was made by credit card, and by bank transfer in all other cases. Transport costs are never refunded in case of withdrawal.
RIGHT OF WITHDRAWAL
It is possible to exercise the right of withdrawal (according to D.L. n°206/2005) by communicating to A.Mici & Co. di Paola Sintoni the intention of not wanting to retain one or more items purchased and requesting a refund or exchange with another item or a voucher.
The communication of withdrawal must be made exclusively through a written e-mail no later than 30 (thirty) days from receipt of goods.
Subsequently, within a further 10 days the product must be received at the headquarters of A.Mici & Co. di Paola Sintoni by courier with transport costs borne by the buyer. In order to enjoy the right of withdrawal, the product must be returned in the same condition in which it was received, therefore complete with any packaging, seals, labels, various accessories supplied.
You can not exercise the right of withdrawal in the following cases:
- Purchase made for business and / or professional use (purchase with VAT).
- Products worn and / or washed, or without labels or original packaging.
- Any product that does not retain the original features and equipment possessed at the time of purchase (such as missing labels or simple packaging breakage).
- Any product that has been even minimally used or has undergone alteration, tampering, breakage, abrasion or simple opening of a seal.
- In the event that the product is damaged for reasons other than its transport.