Refund policy

GENERAL CONDITIONS OF SALE


POLICY RENDERED

To ensure the full satisfaction of its customers, A.Mici&Co. by Paola Sintoni, accepts returns within 10 days of purchase. If the Customer for any reason is not happy with the purchased product, he can request a change of goods, a voucher of the value of the amount spent or a refund.


HOW TO REQUEST A RETURN

The intention or the need to request a return should in any case be reported to A.Mici&Co. of Paola Sintoni in written form. In order to speed up the processing of requests, it is preferable to use the email info@amicieco.com writing in the subject line "Return Request" and mentioning the date and order number. You will receive a response within a very short time with acceptance or refusal, as the case may be, along with clear instructions to make the return. No return will be accepted unless previously authorized by Paola Sintoni's A.Mici&Co. in written form (e-mail). Requirements for obtaining Replacement or Refund.

All returned products (except in the case of Warranty Replacement) must retain the characteristics they had at the time of purchase, therefore they must be in "equal" condition and ready to be resold. All original seals, labels, tags, boxes or wrappers must be intact. In the absence of this important requirement the product will be considered "used" and will then be sent back to the sender with charge of transport costs.


ORDER PROCESSING TIMES

All orders regularly placed from Monday to Friday (excluding holidays and pre-holidays) will be shipped within the next day.


TRANSPORT TIMES

Transport on the national territory is entrusted to couriers who on average deliver throughout Italy within 24/48 hours. The times indicated above are absolutely indicative and may vary in holiday periods and/or depending on the destination to be reached. In any case, A.Mici&Co. by Paola Sintoni is not responsible for any delays due to the courier. The transport is covered by full insurance against theft and/or loss.


ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

On the website www..amicieco.com the customer can conclude the contract for the purchase of the desired product by carefully following the indications and procedures provided.

These general conditions of sale are an integral and essential part of the sales contract, for this reason they must be reviewed "Online" by the customer, before the completion of the purchase procedure. The forwarding of the order confirmation therefore implies total knowledge of the same and their full acceptance.

The customer, by electronically sending the confirmation of his purchase order, accepts unconditionally and undertakes to observe, in his relations with paola Sintoni's company A.Mici&Co., the general conditions of sale, including the payment conditions illustrated in the appropriate section "Payments and security", declaring that he has seen and accepting all the information provided to him.

The prices of Paola Sintoni's A.Mici&Co. products are clearly indicated on the site and are understood as including VAT (22%). To the price of the product must be added the costs ofedition, the amount of which varies according to the method of delivery requested. In non-EU countries, the price does not include national taxes and import taxes.

The delivery of the ordered products will be carried out at the address indicated. All delivery times reported on the www..amicieco.com are estimates based solely on availability, normal order processing and delivery times declared by carriers.

A.Mici&Co. by Paola Sintoni declines any responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or a malfunction, the colors of the products displayed on the site show slight differences from the original ones.

The products may undergo slight modifications in order to improve their appearance and peculiarities.


RIGHT OF WITHDRAWAL

It is possible to exercise the right of withdrawal (pursuant to D.L. n°206/2005) by notifying A.Mici&Co. of Paola Sintoni of the intention not to retain one or more items purchased and requesting a refund or any exchange with another item or a voucher.

The notification of the withdrawal must be made exclusively through the appropriate RMA form no later than 30 days after receipt of the goods.

Subsequently, within a further 10 days the product must arrive at the headquarters of A.Mici&Co. of Paola Sintoni by courier with transport costs borne by the buyer. In order to enjoy the right of withdrawal, the product must be returned in the same condition in which it was received, therefore complete with any packaging, seals, labels, various accessories supplied.

It is not possible to exercise the right of withdrawal in the following cases:

  • Purchase made for corporate and/or professional use (purchase with VAT number).
  • Products worn and/or washed, or without labels or original packaging.
  • Any product that does not retain the original characteristics and equipment possessed at the time of purchase (e.g. the failure of a label or the simple breakage of the package).
  • Any product that has been even minimally used or that has undergone alteration, tampering, breaking, abrasion or simple opening of a seal.
  • In the event that the product is damaged for causes other than its transport.

METHOD OF REIMBURSEMENT

A.Mici&Co. by Paola Sintoni will refund the cost of the returned product under the Right of Withdrawal within 7 (seven) days of receipt of the return. The return will be made with a refund by credit card if the original payment was made by credit card, and by bank transfer in all other cases. Transport costs are never reimbursed in the event of withdrawal.